For orders placed through Preval.com, the following cancellation policy applies:
Buyer’s must call 877-753-0021 or email firstname.lastname@example.org within 24 hours to reach one of our customer service representatives. The order must be canceled prior to shipping. For orders that have already shipped, buyers can return the product(s) and a credit will be issued, minus a 25 percent re-stocking fee.
Please refer to our return policy for further information.